Air Canada apologizes after losing track of twelve-year-old

Air Canada lost track of a twelve-year-old after a mother paid the company $100 to escort her daughter from the plane to a waiting relative.  

The girl ended up wandering the airport terminal for 25 minutes before locating her relative using her cellphone.

The CBC reports Air Canada has apologized and offered to reimburse the mother the money she paid for the botched child supervision.

The mother Elaine Arseny told the CBC: “I’m just disgusted by the whole situation. I’m really disappointed that I put my trust into this company and they didn’t follow through. I was scared for her. I was shocked and disgusted. The worst thing could have came out of this and I was really upset.”

It was her daughter’s first flight.

Looking for more?

Get the Best of Maclean's sent straight to your inbox. Sign up for news, commentary and analysis.