Hard concepts, easy delivery

Author personally replaces copy of his book to a dissatisfied customer

After Dan Fleisch, a Springfield, Ohio, physics prof and author of A Student’s Guide to Maxwell’s Equations, (considered one of the most readable explanations of difficult electromagnetism concepts) saw a complaint on his page, he promised to make things good. Buyer Michel Cuhaci had posted that his copy of Fleisch’s book was missing pages, so Fleisch vowed to get him a replacement within 24 hours. Except it was Christmas Eve, local couriers wouldn’t promise same-day delivery, all the local bookshops had closed—and Cuhaci lived in Ottawa. So on Christmas morning, to the horror of his girlfriend, the academic caught an empty 6 am flight from Dayton in Ohio to Ottawa, and rented a car at the airport to drive to Cuhaci’s home. Cuhaci, about to leave for a family Christmas dinner, didn’t know who Fleisch was until the author asked “Hardcover or soft?”

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