Best Buy says bye-bye to Future Shop
As Future Shop vanishes from the retail landscape, the decision by its founder to sell the chain to Best Buy in 2001 looks smarter than ever
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The war on work-life balance
Why once-celebrated programs that let employees set their own schedules have flopped
Lousy customer service sank Best Buy and Sears, not the Internet
Job losses reflect simple truth: customer is always right
Best Buy’s northern oasis
In crisis mode south of the border, the chain is booming in Canada, selling everything from TVs to diaper bags
Barbie learns China isn’t the easy mark it’s thought to be
Just two years after inaugurating a superstore in Shanghai, Barbie is packing up